Sencadia
Write to us
Email support@sencadia.com. Tell us what you were doing and what happened instead, and which iPhone you have. We read every message.
Getting around
Where is Settings?
Open Today and tap the person icon at the top right. Settings holds the morning summary, your account and sync, exports, and account deletion.
Do I need an account?
No. Sencadia works fully on your phone without one. Create an account in Settings only if you want what you write to appear on your other devices too.
How do I save something from another app?
Use the Share button in that app and choose Sencadia. The text or link lands in your Inbox. If Sencadia is not in the list, scroll to the end of the row of apps, tap More, and add it.
I deleted something by mistake
Tap Undo in the message that appears at the bottom of the screen. It stays for a few seconds. After that, the item cannot be brought back.
Reminders
A reminder did not arrive
- A task reminds you only if it has a time as well as a day. Open the task and check that a time is set.
- Check that notifications are allowed: iPhone Settings, then Notifications, then Sencadia.
- Check that a Focus mode such as Do Not Disturb or Sleep was not silencing notifications.
- Repeating reminders are lined up a few weeks ahead each time you open the app. If you have not opened Sencadia for more than two weeks, open it once and they resume.
What do the buttons on a reminder do?
Press and hold the notification to see them. Done finishes the task. In 1 hour reminds you again an hour later. Tomorrow moves it to tomorrow at the same time.
The morning summary
Turn it on in Settings under Morning summary. It is one notification listing what is due that day. On days with nothing due, nothing is sent.
Account and sync
I forgot my password
- In Settings, tap Forgot your password?
- Enter your email address and tap Send code.
- Type the code from the email, choose a new password, and tap Set new password.
If the email does not arrive within a few minutes, check your junk folder, then ask for a new code.
My other device is not showing the same things
- Check that both devices are signed in with the same email address.
- Check that both are online, then tap Sync now in Settings on each.
Your data
How do I export everything?
In Settings, under Your data, choose Export as a document for a file you can read anywhere, or Export a full backup for a complete copy.
How do I delete my account?
In Settings, choose Delete account and confirm with your password. The delete your account page explains what is erased. The privacy policy explains what is stored in the first place.